Planning for Windows XP End of Life April 2014
Microsoft has finally confirmed the official end of life for Windows XP. They will no longer be putting out any security patch updates as of April 2014 which means that any XP machines will not be security protected. Any support needed for XP machines will no longer be ...OneNote and SkyDrive Fail
As amazing as software power and features have become, we are sometimes amazed in the wrong way.
We recently spent more than 20 hours troubleshooting OneNote on our SureDesk™ in an attempt to address crashes and notebook corruptions. We used several different repositories for the OneNote files including, ...Static and Dynamic IP Addressing Differences
Overall Dynamic is the best practice standard. With the Hardware and Software Technology currently in place the downside of the Dynamic IP Addressing Scheme has been countered. In a best practice network Static is used for Important Servers, Routers and specific peripherals that require high demand consistent access. Other peripherals should be given a reservation in the Dynamic Addressing Server or DHCP (Dynamic Host Configuration Protocol) Server which will give the ease of Dynamic Addressing with the consistency of Static Addressing when they need consistent access, e.g. Printers, Scanners, IP Cameras.
Configure Blackberry BES for SureMail
Please note this can take up to 30 minutes and you cannot use your phone for anything else at that time.
You need at least 2 bars signal strength and an ACTIVATION CODE requested to
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ahead of time.
BES ACTIVATION
Device Software Version 6.x
...Configure iPhone or iPad for SureMail™
The below instructions will help you setup your SureMail™ account on either your iPhone or IPad.
On the Home screen select Settings
Select Mail, Contacts, Calendars
Select Add account...
Select Microsoft Exchange.
Enter the information below:
Email: Your email address
Password: Your email password
Decription: ...How do I share a calendar using Outlook 2011 for Mac OS X
Frequently that permissions tab is greyed out because you’ve slipped into Offline Mode or are having internet connection issues. To check, navigate to the Tools tab.
Here’s what it looks like in Online mode:
And here’s what it looks like in Offline mode:
.Smartphone Apps - Like Dates, Good to Know Where They've Been
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The new HTC Droid security flaw proves that when you download an open-source app, you're inviting the developers into your home, taking off their shoes, and giving them a foot massage (so to speak.)
Outlook Failing to Connect Help
Troubleshooting Problems with Microsoft Outlook Add-Ins Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook. The easiest way to test this is to start Outlook in “safe” mode, which disables all add-ins. To do this, shut Outlook down ...Get Satisfaction
var is_ssl = ("https:" == document.location.protocol); var asset_host = is_ssl ? "https://s3.amazonaws.com/getsatisfaction.com/" : "http://s3.amazonaws.com/getsatisfaction.com/"; document.write(unescape("%3Cscript src='" + asset_host + "javascripts/feedback-v2.js' type='text/javascript'%3E%3C/script%3E")); var feedback_widget_options = {}; feedback_widget_options.display = "inline"; feedback_widget_options.company = "suretech"; feedback_widget_options.style = "question"; var feedback_widget = ...Bin Laden Facebook Hack Attack
Beware Criminals Using Bin Laden for Email, Facebook Hack Attack For getting attention, the only thing more reliable than a train reck is a historic international train wreck like the killing of Osama Bin Laden. Looking at the bloody pictures is so natural, impuslive and reliable that criminals have a ...Authorize iPhone for Development Releases
To authorize the iPhone for development releases we will need to authorize the serial number of the phone.
To give us the correct number:
Plugin the phone to your Mac and launch iTunes
Select the phone and view the first tab "summary"
Click on serial number once to get the ...Citrix Receiver on my iPad
Follow these steps to install Citrix on iPad:
Go to the app store on your iPad
Search for 'citrix receiver' with an icon like this
Install it on the ipad, then return to this page on your ipad safari browser and click HERE.
Enter your username and password
For the ...How do I share a calendar using Outlook 2011 for Mac OS X
Sharing a Calendar folder in Outlook 2011 for OS/X
Select your calendar, and then choose “Permissions"
In the permissions window, click “Add User”, and then choose the individual for whom you’d like to assign permissions:
Once the user has been added to the list, assign the desired permissions:
...Using Outlook - Best Practice Tips
MS Outlook Best Practices Worms | Big Files | Email Chains | SPAM Tips | Using Outlook Avoid unnecessary slow usage and Outlook crashes by making sure your system is running as optimally as possible. The MSExchangeTeam.com offers great advice on optimizing performance. Here is a brief overview. ...Virus Removal Guidelines
Virus Removal Guidelines Overview Not all viruses are easily removed Sometimes a machine is infect to the point where a reinstall is necessary A good timeline tool is if it takes more than 1.5 hrs. or 2hrs with scanning it is time to escalate activity to plan ...WebDrive MAC client settings
Please check the following settings in your site profile and make any updates necessary: on the MacFUSE options tab 1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before ...Easily Recover Previous Version of a File with SureFiles™
Have you ever saved a file by mistake?
We have a great solution for you! A new feature of SureFiles™ is version control for all documents. 
If you saved a file by accident and want to go back to an earlier version, simply click on "view previous versions" and you can recover the previous version of the file. You can see "view previous versions" under the File and Folder Tasks heading when you are in a drive window.
If you accidentially deleted a file, you can click "view previous versions" of the folder that file was in, click on the previous version of that folder the file was in and find the file you accidentially deleted and resave it to the folder.
We are continually working to bring improvements like this to our SureOffice™ system.
If you have any questions about viewing previous versions, please shoot us an email at This email address is hidden from email harvesters via JavaScript for further assistance.
- The Solutions Team
SureDesk™ Care & Feeding
The SureDesk™ at a Glance
Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways. This takes some training, both for the computer and for you.
For our part the SureDesk™ is a balancing act to find the ...Setting up Microsoft Entourage 2008 for use with SureMail
Setting up Microsoft Entourage 2008 for use with SureMail
Introduction
Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ...Exchange ActiveSync: Windows Moble 6.0 Setup
Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard
Pre-requisites for wireless setup
You will need the following items to get started:
- Thoughtbus mailbox
- Active Internet connection to Windows Mobile Smartphone
Wireless ActiveSync setup
Ensure that your wireless device is in ...Setting Up SureMail MS Exchange With Entourage 2008
Setting up Microsoft Entourage 2008 for use with SureMail™
Introduction
Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up ...Customer Support
Our team is here to help We make it easy to get support for any aspect of your IT with just one email or phone call. Our primary hours are work day hours, with premium support available after hours. The easiest way to get support is to email us ...How to Install IT Reach
1. Go to https://secure.logmein.com/ and log in. 2. Click on "Installation Links" on the side bar 3. In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager. 4. Copy and paste the installation ...Invitation To The SureNetwork™ Assessment Program Survey
Survey Overview
Methodology
The Sure Network™ Assessment Program (SNAP) is an analytical process and interactive workshop that helps Provider and Client to collaboratively define and evaluate a Provider engagement process. The survey and report allow Provider to assess Client current processes, methods, infrastructure, goals and objectives and to understand Client’s business drivers. The survey and report also allow Client to asses Provider working services practice and methods.
How do I login securely using a password?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...SNAP™ Survey
The SureTech.com SureNetwork™ Assessment Program
Your first step towards solutions that are:
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How do I change my SureFiles™ Password?
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You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.
1. To change your password, connect to at least one of your shared drives.
2. Then click this ...Mapping your SureFiles Drives
After successfully configuring your secure conection to SureFiles™, you may now map your shared drives. You accomplish by following the steps below.
I. Ensure that you are securly connected to SureFiles™
Before you begin insure your Secure Connection to SureFiles is connected. To determine your connection is ...Getting Started With SureFiles
I. Setting up you secure connection to SureFiles
1. Click this link to download the Citrix VPN plugin.
2. Enter your User Name and Password* and clck the "Log On".
3. On the next page select click the lock icon. This will begin the installiation process.
...How do I set up my IMAP Email Configuration?
The following are steps to configure your IMAP email account with SureTech.com.
Setting up your IMAP Account with Outlook 2007
1. Open Outlook and Select Tools->Account Settings from the main menu.
2. Select "New" from the "Account Settings" window.
3. In the new "Add New ...Configure Outlook 2010 with SureMail
Part 1 - Creating a new Profile
1. Launch Outlook 2010 and you should see the below screen. Create a name and click Ok.
2. This next screen is entitled Auto Account Setup. Here, you’ll want to enter your name and your email address, ...Open another users SureMail™ calendar through Entourage
(1) From within Entourage, choose “File – Open Other User’s Folder” (2) Click the “Find User” button. (3) Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4) Highlight the person’s name, and click “Advanced…” (5) Here, you need ...How to change your SureMail™ Password
If you need to change your SureMail™ password follow the below steps.
Go to https://outlook.suretech.com/ and login with your SureMail™ username and password.
Select the Options dropdown menu
Note
If you have your SureMail™ setup in Outlook, on your smartphone or elsewhere you will have to ...SurePhones Manual
Known Issues Call conference only works with 3 way calling on hard phones. Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually. Key ...User Permission Levels on YAAMNY
Anonymous - allows you to add new posts and register by adding a post; you can view all public content. Registered User - allows you to edit/delete content that you've written; view all public content; see all private content; belong to private groups and view their content. Site Editor - ...What do the TopazPort Mailer Statistics Mean?
TopazPort Mailer Statistics "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers. Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted. Total opened includes every time the ...How to use the TopazPort mailer
The TopazPort mailer allows you to integrate e-blasts with your web content. Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...Schedule of Fees
SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings the ...Logging In Again and Activating Your Account to Edit Your Posts
When you make a post on a site, your account is automatically created with the name and email you use to post. To “activate” your account: Hit Login in the top left Hit "Need password" Enter the email you used when you made the post Click the link in the ...How can I use my own Domain or Subdomains?
Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.Need a Password, or Forgot my Password?
To get a new password click Login at the very top of the site.
Click Need password?
Fill in your email address and hit send.
Click on the link in your email.
Voila!
Embedding CSS in a Post
Add CSS inline html: <style type='text/css'> sytle from .css </style> Or like this within a div: style="border: 1px; " An example: class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font style="margin:0px; margin-bottom: 9px; padding:0px; ...add content mm
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Admin ...A Field Guide To Managing Online Clubs
>> this document is for use on all OneClickClub sites, please edit with this in mind << Organizing a Club Leadership and Governance The key to sustaining your group is ensuring more than one person has ownership of the group. Extending ownership involves reaching out to other collaborators and ...Help - MassMind Mailer
= Tips, Tools and FAQs for using the MassMind mailer = == QA for Mailer == * Microsoft Outlook 2007 HTML email Validator:http://www.microsoft.com/downloads/details.aspx?familyid=0b764c08-0f86-431e-8bd5-ef0e9ce26a3a&displaylang=en * check that all section headings click through to correct sections * check group affiliation of any articles and make sure call out ...
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