Frequently Asked Questions (and Answers)
What do I do if my SureDesk™ is slow or freezes?
Like any Windows XP machine, the SureDesk™ benefits and sometimes suffers from Memory Leakage. This can cause an XP computer to run slow or be intermittently non-responsive.
A likely fix for these slowdowns is to restart the desktop.
Go to Start Menu -> Shut Down.
Select Restart from the ...SureDesk™ Care & Feeding
The SureDesk™ is a Work in Progress
Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways. This takes some training, both for the computer and for you.
For our part the SureDesk™ is a balancing act to find ...How do you Setup SureMail™ on Android or other devices?
How to Setup SureMail™ on Android or other devices. You can sync with a Microsoft Exchange Server 2003 Service Pack 2 (SP2) or Microsoft Exchange Server 2007. On the All application menu click Mail. Then, on the Choose a mail provider screen, click Microsoft Exchange ActiveSync. Enter the Exchange ActiveSync ...My Printers Don't Show up on my SureDesk™?
If you are using your new T8 SureDesk remote desktop and your printers do not appear to be accesable follow these steps. Shutdown the desktop and restart it. Go get coffee (Optional). This should fix the problem. If the problem persists contact This email address is hidden from email harvesters via JavaScriptExchange ActiveSync: Windows Moble 6.0 Setup
Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard
Pre-requisites for wireless setup
You will need the following items to get started:
- Thoughtbus mailbox
- Active Internet connection to Windows Mobile Smartphone
Wireless ActiveSync setup
Ensure that your wireless device is in ...Installing Citrix
Installing Citrix
1. Log in using your Username, Password and Domain.
2. After logging in it will ask you to download the Citrix program. Select the checkbox to agree to the Citrix license agreement and select Download.
3. Download the file, which is called DesktopReceiver.msi.
4....What are the Password Rules for my SureDesk™?
The Rules are Complicated Windows has arcane and complicated rules about mixing letters, numbers and symbols in at least 8 characters. Windows also has annoying rules about not repeating your password. These rules are currently enforced for your protection. We are considering more relaxed rules in the future. For now ...How do I change my Password on the Mac SureDesk 2.0?
Send the windows command ctrl-alt-delete To reset your password on a windows machine you need to press ctrl-alt-delete simultaneously on a windows keyboard. On a Mac the command is ctrl-cmd-del if you have an extended keyboard. (del in this case is the delete key in the home/end key group on ...Setting Up SureMail With Entourage 2008
Setting up Microsoft Entourage 2008 for use with Thoughtbus
Introduction
Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ...What is the Cloud Anyway?
Cloud Buzz
Everybody's heard the buzz, but most people I talk to are confused about how to understand "The Cloud." Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.
Cloud Explanations and Illustrations
I usually explain it using a napkin network diagram of the internet which is ...
How to change your Computer Password
1. Start Menu -> Control Panel 2. Select “User Accounts” from the control panel 3. Another window will pop up. Select User Accounts again 4. Select “Change My Password”Open another users SureMail™ calendar through Outlook Web Access
If you have access to someone else's Exchange calendar, you can open it in Outlook Web Access. First, go to https://outlook.suretech.com and log in to your SureMail account. Next, type https://outlook.suretech.com/OWA/<user's email address>/?cmd=contents&f=Calendar in the address bar of your browser and their calendar should appear.What if I am having problems getting my login to work from a new machine?
It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...How do I load SureDesk™ from a new computer?
To use your SureDesk™ you must log in using Internet Explorer version 6 or better. Type https://my.suretech.com in the Address bar. Enter your user name and password in the SureDesk™ login screen and you will have access to your files.How do I set up a printer on SureDesk™?
If you open an application (e.g. Word) and click print you can print from the printer in your office—all printers should be configured on your SureDesk™ automatically. To select a printer, when you click print you can select from the available list of printers. Note: The printers ...What drive do I use and how do I move files between drives while on my SureDesk™?
Local Disk (C:) is the local disk to each SureDesk™ and where “My Documents” are stored. We encourage you to save large files on the Network Drive rather than local disk. Network Drives (S:) The SureFiles™ Shared Disk Storage (S:) is the file server drive or SureFiles that everyone ...What do I do if I’m getting disconnected from my SureDesk™?
SureDesk™ is dependent on your internet connection. If you keep getting disconnected from SureDesk™ it is likely that your internet connection may be having hiccups. Please contact us at This email address is hidden from email harvesters via JavaScript to let us know right away if you are having any connection problems. Also, if available, ...What should I do when I am stepping away from my desk while my SureDesk™ is running?
If you are stepping away from your desk, be sure to save any open files. (This is a good idea whether you are on SureDesk™ or not!) We have enabled autosave for all MS Office files for added file safety.How do I load SureDesk™ On a New Computer?
To use your SureDesk™ you must log in using Internet Explorer version 6 or better.
Start Internet Explorer and type https://my.suretech.com in the Address bar.
You will see the SureDesk login screen.
If you see the text in red above that indicates you need to install the Virtual Acecss ...How do you change your Windows password?
To change your computer password follow these steps (the proccess is the same for Windows Vista and XP): Go to the Control Panel. You can access the Control Panel through the Start Menu. Open up User Accounts. Select Change your password. You will need to put in your old password ...How do you change your SureDesk™ password?
Changing your password on your Suredesk™ desktop is simple.
1. From your SureDesk, position your mouse to the top middle of your window. You will see a Citrix menu bar appear. Click on the small keyboard icon as shown below.
It is highly recommended to change your password ...How to Install IT Reach
1. Go to https://secure.logmein.com/ and log in. 2. Click on "Installation Links" on the side bar 3. In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager. 4. Copy and paste the installation ...Windows Domain and Workgroup Definition
A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) ...How do you install ViceVersa?
ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer. Installation is fairly easy.
1. First you need to go to ViceVersa website to download the ViceVersa program.
2. Next run the install program and ...How do I get a password?
Many members are pre-registered by the organization leaders running the community. If this is the case for you you may not have been given a password yet, even though the system recognnizes you using insecure email/name authentication. If this is the case, and you have not set a password, ...How do I login securely using a password?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...How Can I Change My Email Address for Newsletters and for my LogIn ID??
To change your email address you must login with email/password authentication: click the log in button at the top left type in your email address and password* then click on your name at top left once you are logged in Click on the word email in your profile page (next ...Why and how is it I'm logged in insecurely?
This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. Any time you make a new post or click on the "manage my subscriptions" from an email, you are logged into this website insecurely, by using your email and full name only. This easy ...How do I set up my BlackBerry to use Microsoft Exchange?
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Correct Service | Backing Up | Security Wipe | Enterprise Activation
If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder ...Caching the calendar in Outlook
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When you want to cache your calendar in Outlook 2007, follow these steps,
1. Select the Tools → Account Settings... menu.
2. Double click on Microsoft Exchange.
3. Click on More Settings ...
4. Select the Advanced tab, then check the Download shared folders (excludes ...How do I change my SureFiles™ Password?
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You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.
1. To change your password, connect to at least one of your shared drives.
2. Then click this ...Mapping your SureFiles Drives
After successfully configuring your secure conection to SureFiles™, you may now map your shared drives. You accomplish by following the steps below.
I. Ensure that you are securly connected to SureFiles™
Before you begin insure your Secure Connection to SureFiles is connected. To determine your connection is ...How does my web browser connect to a website?
When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments
Getting Started With SureFiles
I. Setting up you secure connection to SureFiles
1. Click this link to download the Citrix VPN plugin.
2. Enter your User Name and Password* and clck the "Log On".
3. On the next page select click the lock icon. This will begin the installiation process.
...How Do I Change My SMTP Port
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Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.
Outlook ...How do I set up my IMAP Email Configuration?
The following are steps to configure your IMAP email account with SureTech.com.
Setting up your IMAP Account with Outlook 2007
1. Open Outlook and Select Tools->Account Settings from the main menu.
2. Select "New" from the "Account Settings" window.
3. In the new "Add New ...What do I do with this email warning me of a virus?
Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM. Sometimes messages like this refer to partially true threats, but the goal of the originator of the message ...Configure iPhone for SureMail
Setting up the iPhone using Exchange ActiveSync
(iPhone firmware v. 2.0 only)
Introduction
This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.
ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.
Note that ...Configure Outlook 2007 with SureMail
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Note: Screenshots are from Windows Vista, but the procedure is the same for Vista and XP
Part 1 - Creating a new Profile
1. Click the Start button choose “Control Panel”, and on the left-hand pane, click “Classic View”. Then choose “Mail” from the list of ...Open another users SureMail™ calendar through Entourage
(1) From within Entourage, choose “File – Open Other User’s Folder” (2) Click the “Find User” button. (3) Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4) Highlight the person’s name, and click “Advanced…” (5) Here, you need ...How to change your SureMail Password?
How do I change my SureMail™ password? In order to change you SureMail™ password, please use the Outlook Web Access interface. (It cannot be done with the standard Outlook client.) Logon to Outlook Web Access by browsing to https://outlook.suretech.com. After logging into your SureMail ...SurePhones Manual
Known Issues Call conference only works with 3 way calling on hard phones. Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually. Key ...How Do Group Content Permissions Work?
Content access permissions are Accretive, so if content is attached to any group that allows Everyone to edit, then that content will be editable by Everyone, even if some groups restrict editing.What do the TopazPort mailer statistics mean?
“Unique Opened” and “Open Rate” under represent the number of unique recipients because they count only successful pings to our servers. Blackberries, Text only Readers and all mail readers where the user does not select “download pictures” are not counted. Total opened includes every time the email is opened ...How to use the TopazPort mailer
The TopazPort mailer allows you to integrate e-blasts with your web content. Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...Schedule of Fees
SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings ...Loging In Again and Activating Your Account to Edit Your Posts
When you make a post on a site, your account is automatically created with the Name and Email you use to post. To “activate” your account: hit login in the top left hit “need password” enter the email you used when you made the post click the link in the ...How can I use my own Domain or Subdomains?
Any subdomain, like for example of a member site, match.dwighthall.org can be pointed externally to an entirely different website OR can be pointed internally, so that it becomes a shortcut to a specific page such as dwighthall.org/volunteeringNeed a password, or forgot my password?
click login at the very top of the site click “need password?” Fill in your email address and hit send click on the link in your email voila!Embedding CSS in a Post
add CSS inline html: <style type='text/css'> sytle from .css </style> or like this within a div: style="border: 1px; " A sample that looks good class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font ...add content mm
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DEMO PERIOD, FREE TRIAL, FREE SERVICE Though we do not expect to terminate service, you agree that your site may be deleted at any time without notice. CONTENT All content posted on this site is owned by YaleNet, a volunteer service of the Yale Alumni Association of Metropolitan New York, ...How do I roll back to a previous version of a post?
Click on the post. Seeing it is messed up, you can click history just above and to the right of the title of the post: Look for the date when the post was last working successfully Click the date part of that selection Verify it looks correct when you ...What Formats Can I Use for Commercial Messages on Yalenet?
Full Page Promotional Content (create) Please provide HTML 660px wide that can be used as a full page promotion for your Initiative Homepage Two Column Content (create) To fit on the homepage please provide html sized at 290px wide DO NOT make your html too tall or it will not ...How to Delete Spam
Sometimes sites can get spam attacks even through our stellar spam blockers. It's easy to get rid of spam all at once if the site has a bunch of spam posts together. 1. See Recent Posts link in the Admin Menu 2. One by one open up each spam post ...How to Customize Your Menu Bar
To customize your menu bar: * click the edit button above the menu bar * type /NAME OF PAGE you want to link to from the menu in the order you want on the menu. NOTE: If you don't want the name of the page to be the wording for ...How to Add Sections to the HomePage
Once you have created your section list, it is easy to have this show up on the homepage. Click on the edit button you see in the main page Then select choose for the column you want to add something to (left or right). Then on the next screen in ...How to Customize Your Main Banner Logo
To customize the look of your banners, simply click the little edit icon above either banner to change the images. Remember, you need to be logged in as a site editor in order to see these edit buttons. If for any reason you do not see the edit buttons, you ...Creating Relative Links
Sometimes you will want to link to a page within the site and stay in the same browser window rather than going to a new pop up window. In order to make links to pages within the site in the menu bar, it is very easy. 1. Find the page ...What Section Should I Choose for My Post?
* You can choose multiple sections for each post so that your post can be accessed from different parts of the site. * Simply hold down the shift key to select multiple sections. * You do not have to enter the post multiple times! * For example, if you have a new album about to be released, you can enter the information about the album and perhaps the release date and select: announcements, yalies on the air, and arts. Your post can then be referenced from different channels within the site.How to Create a Section
If you want to set up a section list on the home page in order to have a quick summary of posts of the same type (such as classifieds, job posts, etc). This process will allow just a few posts to show on the homepage, with a clickable Section heading ...A Field Guide To Managing Online Clubs
>> this document is for use on all OneClickClub sites, please edit with this in mind << Organizing a Club Leadership and Governance The key to sustaining your group is ensuring more than one person has ownership of the group. Extending ownership involves reaching out to other collaborators and ...How Do I Use Wiki Formatting?
Introduction Building a page with our online Wiki content editor is easy. You don't have to know all kinds of HTML code. You can just enter your text. With a few extra keystrokes you can change the style of your text, you can link to other pages and you can ...
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